Privacy Policy

Effective Date: 15 August 2026 · Applies to the Jacques Lemans Ghana Online Store

35. Privacy

Jacques Lemans Ghana may collect and process customer information necessary to:

Process orders;
Process payments;
Deliver products;
Provide customer service;
Process warranty claims;
Prevent fraud;
Maintain business records; and
Comply with applicable legal obligations.

Customer information will be handled in accordance with applicable privacy and data-protection requirements.

Information we collect

Depending on how you use the Online Store, this may include:

Identity and contact details (name, email address, telephone number);
Delivery and billing information;
Order, payment, invoice, warranty, return and exchange records;
Account login details if you create an online account;
Cart and wishlist selections stored on your device and, if you are signed in, on your account;
Customer-service communications, including contact-form messages;
Newsletter or welcome-offer details you choose to submit (such as name, email, telephone number and date of birth); and
Technical information reasonably required to operate the website, prevent fraud and keep records.

Payments

Online payments are processed by authorised third-party payment providers, including Paystack. Jacques Lemans Ghana does not store your full bank-card number, PIN, OTP or mobile-money credentials on its servers. Those credentials are handled by the relevant payment provider under their own terms and privacy practices.

Sharing of information

We may share customer information only where necessary to:

Complete payment through banks, card networks, mobile-money operators and other authorised payment providers;
Deliver orders through couriers or logistics partners;
Provide customer service, warranty support or authorised after-sales service;
Prevent, investigate or report suspected fraud; or
Comply with applicable law, court orders or lawful requests from authorised institutions.

Jacques Lemans Ghana does not sell customer personal information to third parties.

Cookies and device storage

The Online Store uses essential cookies and local device storage to operate your shopping cart, wishlist, account session and similar site functions. These are required for the website to work. Marketing or analytics tools will only be used if added later, with an update to this policy.

Records and retention

Jacques Lemans Ghana may retain electronic records relating to orders, payments, invoices, customer communications, delivery, warranty claims, returns, exchanges and other transaction information, for as long as reasonably necessary for the purposes above and to meet legal, accounting and fraud-prevention obligations.

Account and payment security

Where you create an online account, you are responsible for protecting your login credentials. Jacques Lemans Ghana will never request your PIN, OTP or password through an unsolicited message, telephone call or social-media communication. Please notify us if you believe your account has been compromised.

Your requests

Subject to applicable law and our record-keeping obligations, you may request access to, correction of, or deletion of personal information we hold about you. Account holders may also view order history when signed in. Please send requests to info@jacqueslemansghana.com or use our contact page.

Changes

Jacques Lemans Ghana may update this Privacy Policy from time to time. The version published on the Online Store at the time of a transaction or enquiry will apply, subject to applicable law.

This Privacy Policy should be read with the Online Shopping Sales Terms & Conditions.