Effective Date: 15 August 2026 · Applies to the Jacques Lemans Ghana Online Store
These Online Shopping Sales Terms & Conditions (“Terms”) govern all purchases made through the official Jacques Lemans Ghana Online Store.
By accessing the website, placing an order, making payment, or purchasing a product through the Online Store, the customer confirms that they have read, understood and accepted these Terms.
Customers who do not agree to these Terms should not complete an online purchase.
These Terms are intended to establish clear rules regarding online orders, payments, delivery, refunds, returns, warranties, fraud, product damage, theft and customer responsibilities.
The Jacques Lemans Ghana Online Store provides customers with the opportunity to purchase Jacques Lemans watches and related products online.
Product availability, pricing, promotional offers and delivery options may change from time to time.
Jacques Lemans Ghana reserves the right to correct errors, update product information and withdraw products from sale where reasonably necessary.
Jacques Lemans Ghana makes reasonable efforts to ensure that product descriptions, photographs, specifications and prices displayed online are accurate.
However:
Minor differences that do not affect the functionality or quality of the product do not constitute grounds for a refund.
All prices displayed on the Online Store are the applicable prices at the time the customer places an order.
Before payment, the customer will be responsible for reviewing:
Once an order has been submitted, the applicable price will generally be the price displayed at checkout, except where an obvious pricing or technical error has occurred.
When a customer places an order, the customer is making a request to purchase the selected product.
An automated order confirmation does not necessarily mean that the order has been finally accepted.
An order is considered accepted when Jacques Lemans Ghana has verified the transaction, confirmed payment and accepted the order for fulfilment.
Jacques Lemans Ghana reserves the right to reject or cancel an order where there is:
Where applicable law requires a refund following cancellation, the appropriate refund procedure will apply.
Customers must use only the payment methods made available through the official Jacques Lemans Ghana Online Store.
Payment must be successfully authorised before an order can be processed.
The customer is responsible for ensuring that:
Once payment has been successfully processed and approved and the order has been accepted by Jacques Lemans Ghana, the customer cannot request a refund simply because they have changed their mind or no longer want the product.
This includes situations where the customer:
Jacques Lemans Ghana does not provide discretionary refunds for completed and accepted purchases.
This policy does not remove or restrict any consumer right that is mandatory under applicable Ghanaian law.
Where a refund, replacement, repair or other remedy is legally required, Jacques Lemans Ghana will comply with the applicable legal requirement.
Where an insurance arrangement applies to a transaction, any insured loss shall be dealt with according to the applicable insurance policy and the insurer’s terms.
Jacques Lemans Ghana does not guarantee that an insurer will approve a claim.
The existence of insurance does not automatically create a right to a refund from Jacques Lemans Ghana.
Where a matter is appropriately covered by insurance, the customer may be required to pursue the applicable insurance claim procedure.
Customers must only use payment methods that they are legally authorised to use.
Jacques Lemans Ghana is not responsible for fraudulent or unauthorised payments arising from circumstances outside the company’s reasonable control, including:
Customers must immediately contact their bank, card issuer or payment provider if they suspect that their payment credentials have been compromised.
The customer is responsible for protecting:
Jacques Lemans Ghana will never request a customer’s PIN, OTP or password through an unsolicited message, telephone call or social-media communication.
Customers should never disclose these credentials to another person.
Jacques Lemans Ghana reserves the right to conduct reasonable verification procedures for suspicious transactions.
An order may be delayed, suspended or cancelled where Jacques Lemans Ghana reasonably suspects:
Jacques Lemans Ghana may cooperate with banks, payment providers, law-enforcement authorities and other authorised institutions in investigating suspected fraud.
Online payments may be processed through banks, card networks, mobile-money operators and other authorised payment service providers.
Jacques Lemans Ghana is not responsible for failures caused exclusively by the customer’s bank, payment provider, telecommunications provider or other independent third party.
This includes:
Nothing in these Terms excludes liability that cannot lawfully be excluded.
Orders will be delivered to the address or location provided by the customer during checkout.
The customer is responsible for providing accurate:
Jacques Lemans Ghana is not responsible for delivery failure caused by incorrect or incomplete information supplied by the customer.
Practical delivery options and fees are described on our shipping page.
Delivery dates or estimated delivery periods are estimates unless expressly stated otherwise.
Jacques Lemans Ghana will make reasonable efforts to fulfil orders within the communicated delivery period.
Delivery may be delayed by:
Customers are strongly advised to inspect the package immediately upon delivery.
If the package appears visibly damaged, the customer should notify the delivery personnel where possible and contact Jacques Lemans Ghana promptly.
Jacques Lemans Ghana may request:
Jacques Lemans Ghana is not responsible for damage caused after the product has been properly delivered and accepted by the customer, where such damage results from the actions or omissions of:
This includes damage resulting from:
Once the product has been properly delivered to the customer or an individual authorised by the customer to receive it, the customer is responsible for the security of the product, subject to applicable law.
Jacques Lemans Ghana is not responsible for theft occurring after lawful delivery, including theft from:
Customers who require protection against theft should obtain appropriate personal insurance.
To the maximum extent permitted by law, Jacques Lemans Ghana is not responsible for loss or damage caused exclusively by independent third parties, including:
Customers are responsible for using and caring for their watch according to the manufacturer’s instructions.
The customer must take reasonable precautions to prevent:
Customers should observe the water-resistance rating applicable to their specific model.
Water resistance does not mean that a watch is immune from water damage under every circumstance.
Customers must not allow an unauthorised person to open, modify, repair or alter a Jacques Lemans watch.
Unauthorised intervention may affect warranty eligibility and may result in the customer’s warranty claim being declined where permitted under the applicable warranty terms.
Jacques Lemans watches are covered by the applicable manufacturer’s warranty.
Warranty claims are subject to the applicable warranty terms and conditions.
Warranty coverage does not automatically extend to damage caused by:
A warranty claim is not automatically a refund claim.
Jacques Lemans Ghana maintains a strict no discretionary refund policy for completed and accepted online purchases.
Returns or exchanges will only be considered where:
A customer may not return a product solely because they have changed their mind where no legal or approved return right applies.
A product that has been damaged, altered or misused by the customer is not eligible for a discretionary refund.
Examples include:
Any statutory rights that cannot lawfully be excluded remain unaffected.
Customers must carefully verify their:
before completing payment.
Where a customer enters incorrect information and the resulting error is not attributable to Jacques Lemans Ghana, the customer may be responsible for any resulting additional cost, subject to applicable law.
Product availability displayed online may change.
Where a product becomes unavailable after an order has been placed, Jacques Lemans Ghana will notify the customer.
Where the law requires a refund because Jacques Lemans Ghana cannot fulfil an accepted order, the applicable refund procedure will be followed.
Jacques Lemans Ghana makes reasonable efforts to maintain an accurate and functional Online Store.
However, the website may occasionally contain:
Jacques Lemans Ghana reserves the right to correct such errors.
Jacques Lemans Ghana does not guarantee that the Online Store will always be uninterrupted or error-free.
The website may be temporarily unavailable due to:
Customers must only make purchases through the official Jacques Lemans Ghana Online Store.
Jacques Lemans Ghana is not responsible for payments made through:
Customers should verify the authenticity of the website before entering payment information.
Where a customer creates an online account, the customer is responsible for protecting their login credentials.
Customers must immediately notify Jacques Lemans Ghana if they believe their account has been compromised.
Jacques Lemans Ghana is not responsible for unauthorised activity resulting from the customer’s failure to protect their account credentials, subject to applicable law.
The customer is responsible for:
To the maximum extent permitted by applicable law, Jacques Lemans Ghana shall not be liable for indirect, incidental, special or consequential loss arising exclusively from:
Nothing in these Terms excludes liability that cannot legally be excluded.
Customers must use products responsibly and in accordance with manufacturer instructions.
To the maximum extent permitted by law, Jacques Lemans Ghana is not responsible for damage caused exclusively by:
Nothing in this section excludes liability imposed by mandatory law.
Jacques Lemans Ghana shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:
Jacques Lemans Ghana may retain electronic records relating to:
Customers should retain their order confirmation and purchase invoice.
Jacques Lemans Ghana may collect and process customer information necessary to:
Customer information will be handled in accordance with applicable privacy and data-protection requirements. The full policy is published on our privacy page.
Customers who wish to raise a complaint should contact Jacques Lemans Ghana through the official customer-service channels published on the contact page.
Complaints should include:
Jacques Lemans Ghana will review complaints in accordance with its procedures and applicable law.
No Jacques Lemans Ghana employee, sales representative, delivery representative or other person is authorised to verbally override these Terms unless formally authorised by Jacques Lemans Ghana.
Employees may not independently:
Nothing in these Terms is intended to remove, restrict or waive any consumer right or legal protection that cannot lawfully be excluded.
Where mandatory Ghanaian law provides a customer with a right or remedy that conflicts with these Terms, the mandatory legal requirement will prevail to the extent of the conflict.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana.
Any dispute relating to an online purchase shall be subject to the applicable laws and jurisdiction of Ghana, subject to any mandatory consumer rights.
Jacques Lemans Ghana reserves the right to update these Terms from time to time.
The version published on the Online Store at the time of a new transaction will apply to that transaction, subject to applicable law.
Customers are encouraged to review these Terms before completing an online purchase.
Before completing payment, customers must actively confirm:
“I have read and agree to the Jacques Lemans Ghana Online Shopping Sales Terms & Conditions, including the payment, refund, delivery, warranty, fraud, returns and customer-responsibility provisions.”
The acceptance box is unchecked by default and must be actively selected by the customer before completing the transaction.
Please read before completing payment
Once your payment has been successfully processed and your order has been accepted, Jacques Lemans Ghana does not provide discretionary refunds for change of mind or personal purchasing decisions.
Please verify:
before completing payment.
Do not send your PIN, OTP or password to any person claiming to represent Jacques Lemans Ghana.
Jacques Lemans Ghana will not be responsible for payments made to fraudulent or unauthorised persons, websites, accounts or agents.
Customers must verify that they are using the official Jacques Lemans Ghana Online Store before making payment.
If a customer suspects that their payment credentials have been compromised, they should immediately contact their bank or payment provider and notify Jacques Lemans Ghana.
By completing an online purchase, the customer acknowledges that they have:
Jacques Lemans Ghana Official Online Store — all purchases are subject to these Terms and the applicable laws of the Republic of Ghana.